Terms & Conditions
1. Scope of Application
Our General Terms and Conditions shall exclusively apply. We do not acknowledge any terms that contradict or differ from our Terms and Conditions, unless we have expressly agreed to them in writing.
2. Conclusion of the Contract
The purchase contract is not concluded until the goods are delivered or a separate written confirmation with a delivery promise is provided. The contract is not concluded by the automatic e-mail confirming the receipt of the order.
While we endeavour to minimize delivery delays and delivery impossibility as much as possible by regularly updating our database, we cannot rule them out completely.
3. Shipping Costs
Shipping costs depend on the number and weight of the packages and the country of the shipping address. A table on our pages lists the weight and destination country related shipping costs. If you add items to your shopping cart and enter your address, you will be shown the exact shipping costs before you conclude your order.
Since shipping costs are particularly high for certain products and destination countries, we reserve the right to charge you the actual shipping costs instead of the specified flat rates. In such rare cases, however, we will contact you before shipping the items.
The specified prices are final prices including value added tax (VAT). For orders with a delivery address outside of the European Union, the specified prices are understood to be net prices. In some circumstances, customs duties and import taxes for the destination country may additionally have to be paid upon delivery.
5. Due Date
The purchase price becomes due and payable upon the conclusion of the contract (i.e. when the goods are delivered or when the written confirmation with the delivery promise is received).
You can use the following methods of payment:
- Credit card (we accept Visa, Mastercard and American Express)
- C.O.D. (if offered in the destination country, plus COD charges)
- We also offer payment from invoice upon request. We reserve the right to restrict the methods of payment on a case-by-case basis.
7. Retention of Title
The delivered goods remain the property of Interstellar SIA until they have been paid in full.
Information concerning the exercise of the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you physically recive your order (Delivery time is not considered in this period).
To exercise the right of withdrawal, you must inform us (Interstellar SIA, email@example.com, +371 29339941) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
8. Complaints/Damages Sustained in Transit
If the packaging has externally visible signs of damage upon delivery, then delivery should be refused and the shipper notified accordingly (please note the deliverer’s name) or the contents should be examined for completeness in the deliverer’s presence and the goods checked to ensure that they are in good condition wherever possible.In any case, we ask that you document any damages in a damage report.
If you do not realise that the goods are damaged until the package is opened, please contact us immediately so that we can report the damage to the transport company (Tel +371 29339941, firstname.lastname@example.org) We will require your assistance to settle and adjust claims for damage sustained in transit. For this reason, we ask that you keep the packaging unchanged as evidence and refrain from using the damaged goods.You can additionally help us by taking pictures to document the damages.
In the event of a misdelivery, we ask that you contact us before you return the goods to us.We will pay the return shipping costs if your complaint is justified.
The warranty period for consumers is two years for new items and one year for used items. In the case of companies, warranty claims become time-barred within one year for new items; there is no warranty for used items.
In case of necessary repairs, please contact us using following email adress email@example.com
10. Liability, Copyright & Data Protection
10.1. Liability for Contents
The contents of the pages in our online shop were prepared with utmost diligence. However, we cannot guarantee that the contents are complete, accurate or up-to-date.
The contents in languages other than English have partially been translated using an automatic translation program. We assume no liability for any errors in the translation.
10.2. Liability for Links
Our shop contains links to third-party websites; we assume no liability for the contents of these websites; the responsibility for these contents lies with the respective website operators. We reviewed these external sites for illegal contents and legal violations. However, it is unreasonable to expect us to conduct a permanent content review without any concrete indications of a legal violation. If we learn of a legal violation, the link to the affected website will be removed immediately.
No copyright-protected contents on these web pages may be copied, modified, exploited or distributed without our written consent.
10.4. Data Protection
We are protecting all personal data with highest precautions and according to our Legislation and other relevant legal provisions when collecting, processing and using the third party’s personal and any other data we are processing.
We use SSL encryption technology when transferring personal data in order to provide maximum confidentiality.